What's your return policy?

We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, that meet our guidelines (subject to our terms and conditions). Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached.

For full details of our returns guidelines please visit our HELP page. Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.

What happens next?

• Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
• The details of your return will also be posted to your account.
• Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
• For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.
  
  

How to Return?

• Please fill in the returns form enclosed with your order (or download here) and stick the address label on the parcel.
• Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
• Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
• Label your parcel 'Returned Unwanted GB Merchandise' to avoid import duties.
• Kindly note that international customers are responsible for the cost of returns.
• Please note that we cannot accept returns that are shipped to us using FedEx or TNT.